Law Society of Singapore
One connected member experience for 6,000+ legal professionals.
Image from the official Law Society of Singapore website, with the legal AI assistant open.
Overview
Member services, records, and legal knowledge in one place.
Member services, CPD records, trusted resources, and a substantial legal knowledge base can easily become separate destinations. This work brings them together across iOS, Android, and a context-aware AI assistant, giving legal professionals a clearer path to the information and tools they need.
The problem
Specialist knowledge, scattered across separate destinations.
Legal professionals rely on the Law Society for member services, CPD records, trusted resources, and a substantial legal knowledge base. Kept apart, each one becomes another place to look.
For legal professionals, trust matters as much as convenience. The experience had to make trusted information easier to reach without blurring what is and is not legal advice.
What was built
Native apps and a legal assistant, working as one.
iOS and Android apps
Member services and trusted resources in native apps on both platforms, available on the App Store and Google Play.
CPD tracking
Continuing professional development records kept inside the same member experience.
A context-aware legal AI assistant
An assistant that helps members find their way through trusted resources and the legal knowledge base. It gives general information and says clearly that it does not give legal advice.
System optimization
Building it was the start. Then I optimized it.
Beyond building the experience, I optimized the system across the member apps, the AI assistant, and the services behind them.
I approach optimization from the real experience rather than a benchmark: what members wait for, where an answer could be more useful, and where the system does work it does not need to. Each change is tested against that experience before it ships, and I move fast so the improvements reach members quickly.
- Member appsiOS and Android
- AI assistantThe legal chatbot
- Systems behind themThe services and data the apps and assistant depend on
What this sample shows
A product carried from build to optimization.
Mobile products, member platforms, specialist knowledge systems, AI-assisted access to trusted information, and the optimization of a system in real use. This is one sample of that work, not the full list.